Mentoring: Paradigm Shift in
Academic Leadership
Dr. Fr. Davis George
(Article
published in the book “Higher Education: Quality and
Management” Edited by S. M. Paul Khurana & P. K. Singhal), 2010.)
1. Introduction: Leaders Make Things Happen.
As Ralph Nader rightly said, “I start with the premise that the function of leadership is
to produce more leaders, not more followers.” According to John Quincy Adams,
“If your actions inspire others to dream more, learn more, do more, you are a
leader.” Leaders make things happen. A visionary leader stands for
enhancing and sustaining quality, empowering people and ushering in the
required paradigm shift to redefine the vision and mission of the institution
and meet the challenges of the times. Institutions flourish or perish depending
largely on the leadership qualities of the persons at the helm of affairs,
2Sigma effect of change can be brought about by mentoring and coaching. Words
of affirmation and guidance would make the team explore the latent potentials and
produce the required synergy to sustain capacity building. Transformational
leadership through relationship to achieve the required purpose would be more
enduring. Soft skills when compliment hard skills can maximize the
effectiveness of leadership. Personal integrity and authenticity would enhance
trust and credibility. "You be the change you want to see in others",
said Mahatma Gandhi. Management of change - of self and others, in a positive
and proactive way would make the leadership effective.
If you just walk into any bookstore you will find hundreds
of leadership books purport to answer all questions concerning leadership.
Broadly, the research, thinking, and writing about leadership can be divided
into two camps. One camp holds that leadership is all about behavior and that
if you want to excel, you should learn and replicate the key behaviors of good
leaders. Many companies pursue this view by developing competency models and
then rigorously assessing and training their leaders accordingly. The other
camp holds that leadership is all about character, values, and authenticity and
companies that adhere to this view focus on transmitting company values and
orienting leaders to the right way to do things. Stephen Covey advocates
principle-centred leadership for effective and sustainable impact.
Leaders who do not succeed tend to be people who lack
self-awareness. Daniel Goleman has made this basic truth clear by describing
the importance of emotional intelligence as an important component of effective
leadership. Ineffective leaders don’t understand their own motivations or
acknowledge their weaknesses; they don’t engage in reflection, especially when
they fail and are unwilling to assume accountability. As smart and skilled as
these people may be, they don’t really know themselves, and this lack of
self-knowledge derails them, especially when they face new leadership
challenges. High-performing leaders, however, are aware of their
strengths and their weaknesses; they talk and think about
their limitations and failures and try to learn from them.
1.1 Behavioral perspective: A behavioral perspective on leadership focuses not on what a
leader is, as the trait approach does, it focuses on what a leader does. Two
classic series of leadership studies, done primarily in the 1950's and 1960's
at the Universities of Ohio State and Michigan, have led to the fundamental
distinction between task-oriented and person-oriented leadership behaviour. It
seems clear that successful leadership involves both (1) attention to the task
and getting the job done, while also (2) attending to people and social
processes. A task focus is necessary if a group is going to stay on track
and achieve its goals. One aspect of leadership behaviour, therefore, must
concentrate on defining roles, providing structures, directing activities,
communicating information, scheduling, etc. It is critical that leaders attend
to the content of decisions and tasks at hand. These types of activities,
however, are all too frequently the sole focus of the leader and the
group. The second factor these studies highlighted, of equal importance,
relates to consideration of peoples' feelings and the building of mutual trust
and respect for people's ideas and attitudes. It is also concerned with how the
group goes about achieving what it needs to achieve.
1.2 Transformational perspective: Another,
more recently distinguished idea is between transactional and
transformational leadership. Transactional leaders attempt to satisfy the
current needs of followers by focusing their attention on tasks and
interpersonal exchanges. Transformational leaders, on the other hand,
attempt to stimulate followers and promote dramatic changes in individuals,
groups and organizations (Burns, 1978).
One critical difference between transactional and
transformational leadership is in regards to performance. It has been suggested
that transactional leadership provides the basis for expected levels of
performance, while transformational leadership builds upon that base resulting
in performance beyond expectations (Bass, 1985). According to Yammarino,
Spangler and Bass (1993), transformational leaders "motivate subordinates
to do more than originally expected. They raise the consciousness of
subordinates about the importance and value of designated outcomes and ways of
reaching them and, in turn, get subordinates to transcend their own immediate
self-interests for the sake of the mission and vision of the organization.
Subordinates' confidence levels are raised and their needs are expanded.” This
increased motivation is linked to three factors of transformational leadership:
1. Transformational leaders are more
charismatic and inspiring in the eyes of their followers. They inspire
commitment, instill a vision and excite people. They are well trusted and their
followers feel confidence in them. 2. Transformational leaders give individual
consideration. They pay attention to individual differences in subordinates'
needs for growth and development. They coach, mentor and assign tasks that not only
satisfy immediate needs, but stretch peoples’ capabilities in an effort toward
improvement. They also link the individual's current needs to the
organization’s mission. 3. Transformational leaders
provide intellectual stimulation. They raise peoples' awareness of issues and
problems. They help people become aware of their own thoughts, imagination,
beliefs and values. It is through intellectual stimulation that
transformational leaders facilitate the generation of new methods of
accomplishing the organizational mission.
2. Visionary Leadership
Vision
is what determines what an organization is going to try to accomplish. Without
a clear vision the organization will be pulled in many different
directions. It is much easier to lead if you have a clear idea of what
you want to achieve and your ideas are good. Even if you don't have a
tremendous amount of skill as a leader, having a clear vision can help you
through your shortcomings. People want to follow someone with a plan. By having
a clear vision of what you want to accomplish, you will attract followers and
people who want to align themselves with your vision. Individuals realize that
one of the cornerstones of success is a clear vision. For this reason they want
to align themselves with someone who articulates a vision - they want to join
in the success. In fact, a poor leader with a great vision will achieve more
than a great leader with an ill-conceived plan. People want to follow someone
who will lead them to success. If you appear to be able to do this, people will
want to follow you. If you have a track record of success, people will want to
follow you. If you are pushing people toward shared success, they will tend to
stick with you because they are succeeding. In some cases they may even start
mimicking some of your poor leadership habits thinking they are part of the reason for your
success. Many people mistake success for good leadership skills. That is because people want to follow people with whom
they can be successful. Obviously good leadership skills are very important. It
is much better to lead with a solid vision and skillful leadership expertise.
Visionary
leaders are the builders of a new dawn, working with imagination, insight, and
boldness. They present a challenge that calls forth the best in people and
brings them together around a shared sense of purpose. They work with the power
of intentionality and alignment with a higher purpose. Their eyes are on the
horizon, not just on the near at hand. They are social innovators and change
agents, seeing the big picture and thinking strategically. There is a
profound interconnectedness between the leader and the whole, and true
visionary leaders serve the good of the whole. They recognize that there is
some truth on both sides of most polarized issues in our society today. They
search for solutions that transcend the usual adversarial approaches and
address the causal level of problems. They find a higher synthesis of the best
of both sides of an issue and address the systemic root causes of problems to
create real breakthroughs.
2.1 What
is it that makes a visionary become a visionary leader? : A visionary may dream wonderful visions of the
future and articulate them with great inspiration. A visionary is good with
words. But a visionary leader is good with actions as well as words, and
so can bring his/her vision into being in the world, thus transforming it in
some way. More than words are needed for a vision to take form in today’s
world. It requires leadership and heartfelt commitment. A visionary leader
is effective in manifesting his or her vision because s/he creates specific,
achievable goals, initiates action and enlists the participation of others.
What is the mysterious inner process within leaders that
enables them to work their magic and radiate the charisma that mobilizes others
for a higher purpose? Visionary leadership is based on a balanced
expression of the spiritual, mental, emotional and physical dimensions.
It requires core values, clear vision, empowering relationships, and innovative
action. When one or more of these dimensions are missing, leadership
cannot manifest a vision. The best visionary leaders move energy to a
higher level by offering a clear vision of what is possible. They inspire
people to be better than they already are and help them identify with what
Lincoln called “the angels of their better nature.” This was the
power of Martin Luther King’s “I have a dream” speech. The creative power of
lighted, inspired words can sound a certain inner note that people recognize
and respond to. This, then, creates dramatic social change. Like King,
visionary leaders have the ability to sense the deeper spiritual needs of the
followers and link their current demands to this deeper, often unspoken, need
for purpose and meaning.
Visionary leaders often have the ability to see higher
spiritual forces at work behind the scenes of events, and they align with the
vision of these redemptive forces. Both George Washington and Winston
Churchill spoke about the help they received from a “guiding hand.”
Churchill said, “...we have a guardian because we serve a great cause, and we
shall have that guardian as long as we serve that cause faithfully.”
3. Leadership in Practice: Empowerment
There are different types of leaders and you will probably
encounter more than one type in your lifetime. Formal leaders are those we
elect into positions or offices such as the senators, congressmen, and
presidents of the local clubs. Informal leaders are those we look up to by
virtue of their wisdom and experience such as in the case of the elders of a
tribe, or our grandparents; or by virtue of their expertise and contribution on
a given field such as Albert Einstein in the field of Theoretical Physics and
Leonardo da Vinci in the field of the Arts. Successful leaders are able to
motivate, energize and empower others. When people are excited and empowered in
this sense, it affects both their task initiation and task persistence. That
is, empowered people get more involved, take on more difficult situations, and
act more confidently. Empowered people expend more effort on a given task and
are more persistent in their efforts.
The central question for us is how can leaders empower,
motivate and activate people? Based on Bandura's (1974) classic work on
self-efficacy beliefs and their effects on peoples' sense of personal power, we
will discuss several means of empowering others. We know that people gain
confidence when they take on a new and complex task, receive training if
necessary, and complete a task successfully. Therefore, one important set of
leadership skills relates to mentoring, coaching and counseling wherein we are
concerned with providing employees with the necessary direction, information,
skills and support necessary for task mastery. We also know that when people
feel more capable, they are empowered intellectually. There is a wealth of
evidence that what we believe we are capable of doing is shaped by what others
believe us to be capable of. If we expect people to succeed they will be more
likely to do so than if we expect them to fail. Therefore, another critical set
of leadership skills is related to oral persuasion and motivation. A
third process for activating people is to provide a successful role-model from
which to observe and learn. This modeling and role-model effect is not as
powerful as actually experiencing mastery; however, it does have positive
effects (Bandura, 1986). Therefore, a third set of leadership skills is
powerful-people skills, related to how you as an individual can feel and behave
more powerfully, and can act as a positive leadership role-model. Each of
these will be considered in more detail below.
4. Leadership Styles
Leadership style is the manner and approach of providing
direction, implementing plans, and motivating people. There are normally three
styles of leadership (U.S. Army Handbook, 1973) : Authoritarian or autocratic, Participative or
democratic, Delegative or Free Reign. Although good leaders use all three
styles, with one of them normally dominate, bad leaders tend to stick with one
style.
4.1. Authoritarian (autocratic): This style
is used when the leader tells his/her employees what s/he wants done and how
s/he wants it done, without getting the advice of his/her followers. Some of
the appropriate conditions to use it are when you have all the information to
solve the problem, you are short on time, and your employees are well
motivated. Some people tend to think of this style as a vehicle for yelling,
using demeaning language, and leading by threats and abusing their power. This
is not the authoritarian style...rather it is an abusive, unprofessional style
called bossing people around. It has no place in a leader’s repertoire. The
authoritarian style should normally be used only on rare occasions. If you have
the time and want to gain more commitment and motivation from your employees,
then you should use the participative style.
4.2 Participative (democratic): This type
of style involves the leader including one or more employees in on the decision
making process (determining what to do and how to do it). However, the leader
maintains the final decision making authority. Using this style is not a sign
of weakness; rather, it is a sign of strength that your employees will respect.
This is normally used when you have part of the information, and your employees
have other parts. Note that a leader is not expected to know everything - this
is why you employ knowledgeable and skillful employees. Using this
style is of mutual benefit - it allows them to become part of the team and
allows you to make better decisions.
4.3 Delegative (free reign): In this
style, the leader allows the employees to make the decision. However, the
leader is still responsible for the decisions that are made. This is used when
employees are able to analyze the situation and determine what needs to be done
and how to do it. You cannot do everything! You must set priorities and
delegate certain tasks. This is not a style to use so that you can blame others
when things go wrong, rather this is a style to be used when you have the full
trust and confidence in the people below you. Do not be afraid to use it,
however, use it wisely! A good leader uses all three styles, depending on what
forces are involved between the followers, the leader, and the situation. Some
examples include:
· Using an authoritarian style on a new employee who is just
learning the job.
· The leader is competent and a good coach. The employee is
motivated to learn a new skill. The situation is a new environment for the employee.
· Using a participative style with a team of workers who know
their job. The leader knows the problem, but does not have all the information.
· The employees know their jobs and want to become part of the
team.
· Using a delegative style with a worker who knows more about
the job than you. You cannot do everything! The employee needs to take
ownership of her job. Also, the situation might call for you to be at other
places, doing other things.
5. Leadership Styles Depend on the Situation.
Most of the time, leaders employ a combination of leadership
styles, depending on the situation. In emergency situations such as periods of
war and calamity, decision-making is a matter of life and death. Thus, a
nation's leader cannot afford to consult with all departments to arrive at
crucial decisions. The case is of course different in times of peace and order
- different sectors and other branches of government can freely interact and
participate in governance. Another case in point is in leading organizations.
When the staffs are highly motivated and competent, a combination of high delegative
and moderate participative styles of leadership is most appropriate. But, if
the staffs have low competence and low commitment, a combination of high
coaching, high supporting, and high directing behavior from organizational
leaders is required. Leadership is not about rulers and subordinates, masters
and slaves. It is not about management skills or having the right structure.
Leadership is about building a sense of community, ownership, family and
accountability. Rank does have privileges, but wise leaders never rely on power
to get things done.
6. Mentoring: Awakening the Sleeping Giant
Globalization has ushered in era of competition and
impersonal existence with emphasis exclusively on task and results. Persons and
their uniqueness have become things of the past. Survival of the fittest has
come to stay. Success at any cost seems to have become the maxim. Competencies
and talents often remain buried in this world of cut throat competition. And
yet when institutions and organizations are ready to embark on a journey of
mentoring their protégés and employees, the result would be incomparable. What
we do in mentoring is that we awaken the sleeping giant.
Mentoring is not the same as teaching. Very often, people
misconstrue mentors to be the same as teachers. Employees can find mentors in
professional and personal lives. A mentor is not just a teacher. Nor is he a
coach or trainer. The job of a mentor encompasses more than that of a teacher
and a coach. A mentor literally takes his mentee under his wing and is morally
responsible for the development of the student. A mentor is not just involved
in imparting technical knowledge to his students. He is also involved in the
emotional and spiritual development of the student. A mentor can have an
involved relationship with the mentee than the relationship with a coach.
It is very difficult to nurture and manage a mentor – mentee
relationship. Not every senior employee is equipped to play the role of a
mentor as the job of a mentor is very demanding. However, organizations that
encourage mentorship go a long way in building their human capital.
Organizational structures are stronger because of mentors. Corporate mentors
can build healthy climates for employees with a positive mentoring program. A
mentor participates in the transition of the employee's organizational growth
and is actively involved in the establishment of the employee's new
organizational roles. A mentor helps the mentee chart out long term career
goals with the organization and stimulates the mentee to enhance work
competencies.
A mentor is a person who has a vast repertoire of experience in the field that
he trains. Mentors have had both experience and professional training in the
subject that he has to mentor. For instance, leadership mentors need to have
adequate experience as leaders and should have undergone leadership training
themselves. What do mentors offer to their students that formal training
sessions cannot offer? For one, the mentors can use personal experiences as
lessons for students. Moreover, mentors are capable of resolving dynamic issues
due to their abundant knowledge and experience in the field. A training program
cannot possibly prepare students to face unexpected challenges. Mentors can
vary their training depending on the nature of their students and the different
levels of complexity faced by the mentee.
A mentor need not be an immediate superior or for that matter belong to the
same department. Cross department mentoring is very common and often
encouraged. With a mentor from another department, needless office politics
don't creep into the relationship. Moreover, the mentee finds a mentor at a
similar position of power as that of his boss. The mentor-mentee relationship
is often less autocratic, but more compassionate. There could be conflicts of
viewpoint between them but it does not hurt their relationship in any way.
A mentor grooms his students to take on higher
responsibilities and face all odds that surface in the journey. Mentors have to
prepare their students to tackle organizational roadblocks, power games, bad
will, subordinate resistance and other such challenges. The relationship of a
mentor and a mentee can extend well beyond the mentoring program. Some
mentoring relationships end as per the agreement made by organizations. Some
could end even more abruptly if the relationship does not work out amicably. In
any case, it is the duty of the mentor to formally close the relationship and
ensure that the termination of the relationship does not affect the student's
achievements.
Mentoring is a relationship where a
mentor, through support, counsel, friendship, reinforcement and constructive
example, helps another person (usually a young person) reach his or her work
and life goals. Although many people may equate mentoring with friendship,
mentoring actually has its roots in the professional world. Mentoring
principles and practices have perpetuated the continuity of art, craft and
commerce dating back to ancient times where masters taught, coached and guided
the skills development of apprentices. Mentoring is a relationship built on
trust. It is not expensive, and the return on investment of a successful
mentoring relationship can be profound and significant.
Mentoring relationships provide
valuable support to young people. Mentors can help guide youth through the
sometimes awkward developmental stages that accompany the transition into
adulthood. Mentoring can offer not only academic and career guidance, but also
role models for leadership, interpersonal and problem-solving skills. Many
youth with disabilities, like other disadvantaged youth, have not had the same
opportunities as their peers for exposure to career preparation options like
mentoring. Even today, some youth with disabilities play at best a passive role
in their own career-planning process. This may reflect low expectations that
either they or others have, learned dependency, or the perceived need for
protection and support.
By and large, youth appreciate
mentors who are supportive, caring, and willing to assist them with activities
that support academic, career, social or personal goals. One common theme is
that the longer the relationship continues, the more positive the outcome.
Another is that youth are more likely to benefit from mentoring if their mentor
maintains frequent contact with them and knows their families. As a general
rule, youth who are disadvantaged or at-risk stand to gain the most from
mentoring. Youth with disabilities are among these populations.
When we applied mentoring to teaching and teachers, it can
improve teaching performance, increase the retention of new teachers, promote
the personal and professional well-being of new teachers, and transmit the
culture of the educational system to beginning teachers. A mentoring program
should provide opportunities for new and experienced teachers to grow
professionally and improve their teaching. It is more than just assigning
an experienced teacher with a novice teacher. It has been noticed
that 30% of new teachers quit during the first two years; 50% leave teaching
during the first four years. It costs an institution time and money to
recruit, hire and train new teachers.
A mentor can be to provide a new teacher with insight on:
motivating students, providing for individual differences of students’
assessing student work, relating to parents, organizing class work, obtaining
materials and supplies, assistance with discipline and so on. A mentor can
provide a new teacher:
®Ideas about
instruction
®Personal and
emotional support
®Advice on resources
and materials
®Information about school, district policies and procedures
®Ideas for additional techniques on classroom management
This suggests that new
teachers with a mentor can focus on instructional needs rather than
concentrating on classroom management.
6.1 Mentoring: definition and explanation
If you touch me soft and gentle, if you look at me and smile
at me, if you listen to me talk sometimes, before you talk, I will grow, really
grow. - Bradley. “The best mentors are the people in your life who
push you just a little bit outside your “comfort zone” -Leigh Curl. “Mentors
are guides. They lead us along the journey of our lives. We trust
them because they have been there before. They embody our hopes, cast
light on the way ahead, interpret arcane signs, warn us of lurking dangers, and
point out unexpected delights along the way…” Laurent A Daloz.
Interestingly, the concept of mentoring stems from Greek
mythology. Mentor was Odysseus's friend and teacher to his son Telemachus. In Homer's
Odyssey, Athena, the goddess, assumed the form of Mentor to proffer advice to
Odysseus and Telemachus. Since then, the word Mentor has become synonymous with
someone who is a wise advisor. The name is synonymous with a person who guides
another toward the path of education, growth, maturity, development, progress
and prosperity. An organization can use the art of mentoring as a tool to help
bring out the best in their younger employees, leveraging the synergy for
individual and organizational growth and success.
Dr Audrey Collin (1979), of the School of Management at
Leicester Polytechnic, gathered a number of largely US definitions of mentoring
for an article in Personnel Review magazine. Mentors were
said, for example, to be ‘influential people who significantly help you reach
your major life goals'. Mentoring is ‘a process in which one person [the
mentor] is responsible for overseeing the career and development of another
person [the mentee] outside the normal manager/subordinate relationship'. Alternatively,
mentoring was ‘a protected relationship in which learning and experimentation
can occur, potential skills can be developed, and in which results can be
measured in terms of competencies gained rather than curricular territory
covered'.
The basic model of mentoring is that one person passes
his/her greater knowledge and wisdom to another. (Hay, 1995) A mentor is a
professional person who is a wise, experienced, knowledgeable individual who
‘either demands or gently coaxes' the most out of the mentee. (Caruso, 1992) “A
one-to-one relationship in which a senior manager oversees the development and
progression of a more junior manager” (Equal Opportunities Review, 1995). "Mentoring
is to support and encourage people to manage their own learning in order that
they may maximise their potential, develop their skills, improve their
performance and become the person they want to be" (Eric Par
sloe, The Oxford School of Coaching & Mentoring). Thus, as
said by John C. Crosby, “Mentoring
is a brain to pick, an ear to listen, and a push in the right direction.”
All of these definitions are valid in the specific
context which they were intended to describe. None, however, can truly be said
to be generic - equally applicable in all situations. As with most definitions
of complex phenomena, the more generic they are, the vaguer they tend to be!
Mentoring is a partnership between two people built upon trust. It is a process
in which the mentor offers ongoing support and development opportunities to the
mentee. Addressing issues and blockages identified by the mentee, the mentor
offers guidance, counseling and support in the form of pragmatic and objective
assistance. Both share a common purpose of developing a strong two-way learning
relationship.
6.2 Coaching:
Coaching is a relatively directive means of helping someone develop competence.
It is relatively directive because the coach is in charge of the process.
Although there are, in turn, four basic styles of coaching, which range from
the highly directive to more stimulative, learner-driven approaches, it is
common for the learning goals to be set either by the coach or by a third
party. In the world of work, coaching goals are most frequently established as
an outcome of performance appraisal. The issue of learner commitment (is this
really what matters to them?) is therefore relevant. Some of the useful
behaviours effective coaches may display include challenging the learner's
assumptions, being a critical friend and demonstrating how they do something
the learner is having difficulties with.
6.3 Counseling:
Counseling - in the context of support and learning, as opposed to therapy - is
a relatively non-directive means of helping someone cope. By acting as a
sounding-board, helping someone structure and analyze career-influencing
decisions, and sometimes simply by being there to listen, the mentor supports
the mentee in taking responsibility for his or her career and personal
development.
6.4 Networking: To function effectively within any organization, people need
personal networks. At the very least they need an information network (How do I
find out what I need to know?) and an influence network (How do I get people,
over whom I have no direct control, to do things for me?). The same is true for
the unemployed young adult in the context of community mentoring, for newly
recruited researchers at university and for people in many other situations
where mentoring can be applied. Effective mentors help their mentees develop
self-resourcefulness by making them aware of the plethora of influence and
information resources available to them - people, organizations and more formal
repositories of knowledge. They may make an introduction to someone they
already know, or talk the mentee through how he or she will make his or her own
introduction to that person, or help the mentee build entire chunks of virgin
network.
6.5 Guiding:
Guiding (effectively acting as a guardian) is another relatively hands-on role
and is the one most managers find easiest because it is closest to what they do
normally. Giving advice comes naturally. It is unfortunate that so many
managers who have attended coaching courses or read well-meant books on the
developmental role of the supervisor come away feeling guilty, or worse, that
they have to constantly restrain themselves from giving straight answers to
their direct reports. The reality is that there are many situations where
asking ‘What do you think you should do?' is not an appropriate response. Using
the tools of reflective analysis at inappropriate times is likely to have a far
greater de-motivating effect than simply leaving well alone. Equally, however,
always providing the answer is not going to help someone grow. Because, being a
guide/guardian tends to carry with it a relatively strong element of being a
role model - an example of success in whatever field the learner has chosen to
pursue - one's behaviours, good or bad, are likely to be passed on to the
learner along with more practical support. The aim is to make the person aware
of his unique capabilities and to ensure that he maximizes his potential and
minimizes his weaknesses.
Finally, mentoring draws on all four other ‘helping to
learn' styles. Indeed, the core skill of a mentor can be described as having
sufficient sensitivity to the mentee's needs to respond with the appropriate
behaviors. Thus, the effective mentor may use the challenging behaviors of
stretch coaching at one point and the empathetic listening of counseling a
short while later.
7. Coaching Vs Mentoring:
Given the frequent confusion between these two terms, it is
worth drawing out the differences more finely. Although coaching and mentoring
share some tools and approaches, coaching are primarily focused on performance
within the current job and emphasize the development of skills. Mentoring is
primarily focused on longer-term goals and on developing capability.
Coaching
|
Mentoring
|
Concerned with task
|
Concerned with implications beyond the task
|
Focuses on skills and performances
|
Focuses on capability and potential
|
Primarily a line manager role
|
Works best off-line
|
Agenda set by or with the coach
|
Agenda set by the learner
|
Emphasizes feedback to the learner
|
Emphasizes feedback and reflection by the learner
|
Typically addresses a short-term need
|
Typically a longer-term relationship, often ‘for life'
|
Feedback and discussion primarily explicit
|
Feedback and discussion primarily about implicit,
intuitive issues and behaviours
|
Getting the best from a mentoring scheme, then, involves
building in the best aspects of both formal and informal approaches. A formal
structure is essential because it provides meaning and direction for
relationships and support where necessary. But, individual relationships will
flourish best when allowed to operate as informally as possible. Successful
formal relationships very frequently go on to become successful informal ones.
There is also an increasing body of field evidence that the quality and extent
of informal mentoring improves dramatically once a critical mass is achieved of
people who have been effective mentors and mentees under formal arrangements.
An organization that manages to create a mentoring/coaching culture can
increasingly relax the level of formal intervention it imposes. What structures
it does provide - in terms of educational materials and training, for example -
become regarded as support mechanisms rather than as controls. Meetings between
mentors to develop their skills can become informal, self-driven support
networks. And the range of people from whom the mentees learn can gradually be
extended as they learn to build and manage their own learning nets.
8. Easier recruitment and induction:
Mentoring cultivates in the mentee an increased sense of
commitment and loyalty to the organization. The mentor is the mediator between
the mentee and the company. Through close interaction with the mentee, the
mentor creates a personal atmosphere in what might otherwise seem a faceless
bureaucratic organization. The mentee receives through the mentor a positive
perception of the company. The mentee can be made to feel that he or she is
participating in the inner operations of the company, and this in turn
generates a closer identification with the organization’s goals.
8.1 Improved employee motivation: Mentoring can help reduce managerial and professional
turnover at other critical stages, too. Young, ambitious people often undergo a
period of frustration and impatience when they realize their progress up the
company career ladder is slower than they initially expected. If mentees have a
mentor who is taking an active interest in their career and who explains the
reasons for and ways round current blockages, they are more likely to
persevere. The mentor helps them understand and recognize the long-term plans
the company has for them, and helps the mentee make the most of the learning
experiences inherent in the current job. In this way mentoring lessens the
threat that other companies may lure away promising young employees with offers
of speedier career advancement.
A mentoring relationship also motivates the middle and
senior managers involved and can be a valuable means of delaying ‘plateauing'.
A manager is less likely to retire mentally in the job if he or she is
constantly faced with fresh challenges arising from a mentoring relationship.
Mentors are forced to clarify and articulate their own ideas about the
company's organization and goals in order to explain them to their mentees.
They may feel they have to improve their own abilities to justify the mentees'
respect.
8.2 The management of the corporate culture: Instead of preserving cultures, companies are desperately
trying to change them. This poses a number of problems - not least that it
makes it even more difficult to identify mentors with the ‘right' values.
Mentor and mentee in an effective developmental relationship are able to
explore the differences between espoused corporate values and actual behaviour.
At the same time, the mentor helps to clarify in the mentee's mind which
aspects of the culture are fixed and not open to challenge, and which are open
for dialogue.
8.3 Succession planning: An
increasingly common benefit reported by larger companies is an improvement in
succession planning. Widespread mentoring, especially where the duration of
formal relationships is limited to one or two years, ensures that senior
managers are familiar with the strengths, weaknesses and ambitions of a
relatively large pool of more junior talent.
8.4 Improved communications: In a traditional senior to junior mentoring
relationship, the mentee's unique position in the organization can aid informal
communications because he or she straddles several levels. For example, through
the relationship with the mentor the junior management mentee has access to and
is accepted by middle management. At the same time he or she is accepted in the
lower managerial levels. Because the mentee is familiar with the language and
mannerisms of both, he or she can efficiently communicate each group's ideas
and opinions to the other. Rich informal communication networks improve
productivity and efficiency in a company since they lead to more action, more
innovation, more learning, and swifter adjustment to changing business needs.
9. The 10 Competencies Needed For Effective Mentoring
9.1 Self-awareness (understanding
self): Mentors need high self-awareness in
order to recognize and manage their own behaviours within the helping
relationship and to use empathy appropriately. The activist, task-focused
manager often has relatively little insight into these areas - indeed, he or
she may actively avoid reflection on such issues, depicting them as ‘soft' and
of low priority. Such attitudes and learned behaviours may be difficult to
break. Providing managers with psychometric tests and other forms of insight-developing
questionnaire can be useful if they are open to insights in those areas.
However, it is easy to dismiss such feedback, even when it also comes from
external sources, such as working colleagues. SWOT analysis would be an
effective means to self understanding. If nothing else, the model helps open up
some of the hidden boxes in the Johari Window! An important debate here is
whether low self-awareness is the result of low motivation to explore the inner
self (disinterest), or high motivation to avoid such exploration, or simply an
inability to make complex emotional and rational connections (in which case
there may be physiological aspects to consider as well). The approach in
helping someone develop self-awareness will be different in each case and is
likely to be least effective in bringing.
9.2 Behavioral awareness (understanding others): Like self-awareness, understanding how others behave
and why they do so is a classic component of emotional intelligence. To help
others manage their relationships, the mentor must have reasonably good insight
into patterns of behaviour between individuals and groups of people. Predicting
the consequences of specific behaviours or courses of action is one of the many
practical applications of this insight. Developing clearer insight into the
behaviours of others comes from frequent observation and reflection.
Supervision groups can help the mentor recognize common patterns of behavior by
creating opportunities for rigorous analysis.
9.3 Business or professional savvy: There is not a great deal to be done here in the short term
- there are very few shortcuts to experience and judgment. However, the
facilitator can help the potential mentor understand the need for developing
judgment and plan how to acquire relevant experience. Again, the art of
purposeful reflection is a valuable support in building this competence. By
reviewing the learning from a variety of experiences, the manager widens his or
her range of templates and develops a sense of patterns in events. The more
frequently he or she is able to combine stretching experience with focused
reflection - either internally or in a dialogue with others - the more
substantial and rapid the acquisition of judgment. A useful method of helping
people develop business savvy is to create learning sets, where a skilled
facilitator encourages people to share their experience and look for patterns.
9.4 Sense of proportion/good humor: Is good humor a competence? I would argue strongly that it
is. Laughter, used appropriately, is invaluable in developing rapport, in
helping people to see matters from a different perspective, in releasing
emotional tension. It is also important that mentor and mentee should enjoy the
sessions they have together. Enthusiasm is far more closely associated with
learning than boredom is! In practice, good humor is a vehicle for achieving a
sense of proportion - a broader perspective that places the organization’s
goals and culture in the wider social and business context. People acquire this
kind of perspective by ensuring that they balance their day-to-day involvement
with work tasks against a portfolio of other interests. Some of these may be
related to work - for example, developing a broader strategic understanding of
how the business sector is evolving. Others are unrelated to work and may
encompass science, philosophy or any other intellectually stimulating endeavor.
In general, the broader the scope of knowledge and experience the mentor can
apply the better sense of proportion he or she can bring.
9.5 Communication competence: Communication is not a single skill: it is a combination of
a number of skills. Those most important for the mentor include:
· Listening - opening the mind to what the other person
is saying, demonstrating interest/attention, encouraging him or her to speak,
holding back on filling the silences.
· Observing as receiver - being open to the visual and
other non-verbal signals, recognizing what is not said.
· Parallel processing - analyzing what the other person
is saying, reflecting on it, preparing responses; effective communicators do
all of these in parallel, slowing down the dialogue as needed to ensure that
they do not overemphasize preparing responses at the expense of analysis and
reflection; equally, they avoid becoming so mired in their internal thoughts
that they respond inadequately or too slowly.
· Projecting - crafting words and their emotional
‘wrapping' in a manner appropriate for the situation and the recipient(s).
· Observing as projector - being open to the visual and other
non-verbal signals, as clues to what the recipient is hearing/understanding;
adapting tone, volume, pace and language appropriately.
· Exiting - concluding a dialogue or segment of dialogue
with clarity and alignment of understanding (ensuring that the message has been
received in both directions).
9.6 Conceptual modeling: Effective mentors have a portfolio of models they can draw
upon to help mentees understand the issues they face. These models can be
self-generated (e.g. the result of personal experience), drawn from elsewhere
(e.g. models of company structure, interpersonal behaviours, strategic
planning, career planning) or - at the highest level of competence - generated
on the spot as an immediate response.
According to the situation and the learning styles of the
mentee, it may be appropriate to present these models in verbal or visual form.
Or the mentor may not present them at all - simply use them as the framework
for asking penetrating questions. Developing the skills of conceptual modelling
takes time, once again. It requires a lot of reading, often beyond the normal
range of materials that cross the individual's desk. Training in presentation
skills and how to design simple diagrams can also help. But the most effective
way can be for the mentor to seize every opportunity to explain complex ideas
in a variety of ways, experimenting to see what works with different audiences.
Eventually, there develops an intuitive, instinctive understanding of how best
to put across a new idea.
9.7 Commitment to one's own continued learning: Effective mentors become role models for self-managed
learning. They seize opportunities to experiment and take part in new
experiences. They read widely and are reasonably efficient at setting and
following personal development plans. They actively seek and use behavioral
feedback from others. These skills can be developed with practice. Again,
having a role model to follow for themselves is a good starting-point.
9.8 Strong interest in developing others: Effective mentors have an innate interest in achieving
through others and in helping others recognize and achieve their potential.
This instinctive response is important in establishing and maintaining rapport
and in enthusing the mentee, building confidence in what he or she could
become. While it is possible to ‘switch on' someone to the self-advantage of
helping others, it is probably not feasible to stimulate an altruistic
response.
9.9 Building and maintaining rapport/relationship
management: The skills of rapport-building
are difficult to define. When asked to describe rapport in their experience,
managers' observations can be distilled into five characteristics:
Trust - Will they do what they say? Will they keep
confidences?
Focus - Are they concentrating on me? Are they
listening without judging?
Empathy - Do they have goodwill towards me? Do they try
to understand my feelings, and viewpoints?
Congruence - Do they acknowledge and accept my goals?
Empowerment - Is their help aimed at helping me stand
on my own feet as soon as is practical?
To a considerable extent, the skills of building and
maintaining rapport are contained in the other competencies already described.
However, additional help in developing rapport- building skills may be provided
through situational analysis - creating opportunities for the individual to
explore with other people how and why he or she feels comfortable and
uncomfortable with them in various circumstances. This kind of self-knowledge
can be invaluable in developing more sensitive responses to other people's
needs and emotions. The mentor can also be encouraged to think about the
contextual factors in creating rapport. Avoiding meeting on the mentor's home
ground (e.g. in his or her office) may be an obvious matter, but where would
the mentee feel most comfortable? Sensitivity to how the meeting environment
affects the mentoring dialogue can be developed simply by talking the issues
through, both in formal or informal training and with the mentee.
9.10 Goal clarity:
The mentor must be able to help the mentee sort out what he or she wants to
achieve and why. This is quite hard to do if you do not have the skills to set
and pursue clear goals of your own. Goal clarity appears to derive from a
mixture of skills including systematic analysis and decisiveness. Like so many
of the other mentoring competencies, it may best be developed through
opportunities to reflect and to practice.
10. Mentors as Catalysts and Capacity Builders
10.1 The Mentor who encourages and
Motivates: The ability to encourage and
motivate is another important interpersonal skill that the mentor must have in
abundance if the relationship with the mentee is to reach its full potential.
The mentor must be able to recognize the ability of the mentee and make it
clear to the mentee that he or she believes in the mentee's capacity to
progress within the company. The mentor must be willing to let the mentee turn
to him or her for as long as needed, as well as be willing to help the mentee
eventually become independent.
The mentor encourages the mentee through recognizing the
different roles he or she can play. For a certain period the mentor can be a
reassuring parental figure to whom the mentee can turn for support and
sympathy. The mentor must also at this stage be willing to let the mentee
identify with him or her and use him or her as a role model. At other stages of
the relationship, the mentor can encourage the mentee to become more
independent and make individual decisions.
10.2 The mentor who nurtures: The mentor must be able to create an open, candid atmosphere
that will encourage the mentee to confide in and trust him or her. The mentor
is there to draw out the mentee and help discover his or her identity within
the organization. With the help of the mentor, the mentee undertakes
self-assessment and discovers where his or her skills, aspirations and
interests lie. Most importantly, the mentor must be able to listen to the
mentee and ask open-ended questions that will draw out the less experienced
person.
10.3 The mentor who teaches: This is a skill that the mentor may need to be taught,
because being a really good teacher does not come naturally to many people.
Highly ambitious, self-motivated people (and the description applies to most
people who make it to top management) often lack the patience to teach. Yet,
the mentor must know how to help the mentee maximize his or her opportunities
to learn. The mentor does this by creating a stimulating environment that
consistently challenges the mentee to apply theory to the real world of
management.
10.4 The mentor who offers mutual respect: An essential ingredient in any mentoring relationship is
mutual respect between the two partners. If the mentee does not respect and
trust his or her mentor's opinions, advice and influence - and vice versa - the
benefits from the relationship will be severely limited. Programme
co-ordinators must remember that a mentee's attitude towards the mentor is
inevitably influenced by the mentor's general reputation within the
company. The emphasis on career outcomes expressed here has now generally
been balanced by an equal or greater emphasis on the personal development
outcomes, which may or may not have a direct impact on career achievement.
Respect within developmental mentoring comes less from an appreciation of what
the mentor can do for the mentee than from what he or she can help the mentee
do on his or her own.
10.5 Measuring and monitoring the programme
· Relationship processes - what happens in the relationship;
for example, how often does the pair meet? Have they developed sufficient
trust? Is there a clear sense of direction to the relationship? Does the mentor
or the mentee have concerns about his or her own or the other person's
contribution to the relationship?
· Programme processes - for example, how many people attended
training? How effective was the training? In some cases, programme processes
will also include data derived from adding together measurements from
individual relationships, to gain a broad picture of what is going well and
less well.
· Relationship outcomes - have mentor and mentee met the goals
they set? (Some adjustment may be needed for legitimate changes in goals as
circumstances evolve.)
· Programme outcomes - for example, have we increased
retention of key staff, or raised the competence of the mentees in critical
areas?
Measuring all four gives you a balanced view of the
mentoring programme and allows the scheme co-ordinator to intervene, with
sensitivity, where needed. Mentors can redirect their energies into a
stimulating and creative role. Mentoring demands a flexible and individual
approach rather than applying habitual, well-used formulae. As a result, the
mentor finds new self-respect as he or she recognizes he or she has valuable
experiences and knowledge to pass on to the mentee. .
11. The Top 10 Qualities of an Inspiring Mentor Relationship
11.1. Mutual respect: The mentor and the learner share a deep respect
for the common pursuit as well as for the underlying values driving the
pursuit. It is the shared respect that connects and provides the foundation for
the work the mentor and the learner will do together.
11.2. Trust: When
a deep level of trust exists between the mentor and the learner, the individual
is able to take great risks–-risks one might not have taken without the trust.
The mutual trust between mentor and learner provides a safe space for the
latter to step out in faith and achieve what might appear difficult,
impossible, or overwhelming. The trust the mentor provides as part of the
framework is fundamental for the learning experience to occur.
11.3. Mentor as a conduit: A
mentor provides access to learning and growth. It is through the mentor
relationship that deep learning occurs. The mentor provides a framework for
exploration by creating a context that provides support, encouragement, and
growth.
11.4. Space, learning and integration: A mentor creates a space for listening and for helping
the person to integrate the learning into their lives. A mentor becomes like an
"inner voice"– we borrow the mentor for this guiding voice while we
search to find and express our own voice.
11.5. Safe space: Unconditional
acceptance is a key ingredient for establishing trust and a safe space. When we
experience unconditional acceptance and a sense of belonging, we are able to
more clearly reveal and be ourselves. Accepting others for who they are,
without apology or explanation, is therefore an essential aspect of mentoring.
With total acceptance, one feels trusted and known, and is able to take great
risks. In a safe space, nothing is taboo.
11.6. Vision: A
mentor holds a vision of what's possible, and leads the way to the vision. A
mentor believes in the vision as much as the learner does.
11.7. Shared experience: A
mentor relationship is rich with learning through shared experiences. The
learning's not just academic and has a vibrancy and depth that goes beyond
reflective discussion. The mentor has discussions in "real time"- the
interaction and the learning aren't just academic. They are deep and real.
11.8. Challenge: The
mentor challenges and stretches the person, and provides inspiration for the
person to take on even greater challenges. A mentor stretches a person from
within.
11.9. Inspiration: A
mentor "walks the talk" and provides inspiration through their very
being. A mentor is someone who we aspire to become; the mentor has
qualities/skills we want for ourselves. The mentor helps us to see possibility
by bringing to life the qualities we aspire for ourselves.
11.10. Sage Advice: A
mentor will offer sage advice, will show the learner "the ropes" and
will invest time and energy in the development of the individual. The more open
the learner is to accessing this wisdom, the more profound the discoveries will
be!
How true, “Mentoring is a brain to pick, an ear to listen,
and a push in the right direction.”- John C. Crosby
12. Conclusion: Mentoring is an Essential Skill which
Enhances Academic Leadership
There is a story of a ship builder, Marcus who was given a
rough stone by his friend, Barnabas. Marcus examined the odd-looking red stone
in his hand. “It’s a red-looking rock, Master.” Marcus placed the stone on the
bench between them.
Barnabas then took out a cut and polished Ruby. He held it
up to the light and let the sun sparkle through it, showing off the stone’s
beauty. “This is one of the most magnificent stones in Athens.” He tossed it to
Marcus who almost dropped the stone as it bounced off his hand and into his
lap. Barnabas laughed and asked Marcus to explain both stones again. “What is
the difference between the two stones, Marcus?”
“Well, one seems to be a red rock and the other an
exceptional gem. One is available, the other is not, I guess.”
Barnabas replied, “On the contrary, son. The rough stone you
so casually placed on the bench is soon to become the most valuable Ruby in all
Greece. It is Ruby of the finest quality. All it lacks is to be in the hands of
a master jeweler. Once he takes the rough edges off and applies some polish,
the world will see how beautiful the stone can truly be.”
“People are the same as this rough stone, my friend. Put in
the hands of a master, they too can become more than the eye can at first
perceive. It takes the vision and the skill of a master leader to bring them to
their full potential.”
“Look at the men on your crew. With your guiding hand, they
can each become much more than the eye sees. It will take your hand to guide
them and clip away the rough edges. Always see them as they will become, not as
they are.” Focusing on what one could become, is mentoring.
“The best mentors are the people in your life who push you
just a little bit outside your comfort zone” - Leigh Curl. Mentoring is
an essential leadership skill. In addition to managing and motivating people,
it's also important that you can help others learn, grow and become more
effective in their jobs. You can do this through a mentoring partnership, which
you can arrange within your organization or through a personal or professional
network. Becoming a Mentor can be a rewarding experience for any one, both
personally and professionally. You can improve your leadership and
communication skills, learn new perspectives and ways of thinking, advance your
career, and gain a great sense of personal satisfaction. Soft skills when
compliments hard skills, professional competence when compliments personal
integrity, management of change compliments management of self, leadership
becomes a source of transformation of self, society and
institution/Company. Such leadership thus creates, leaders and not
followers, which is the prime purpose of visionary leadership. Academic
leadership has to focus on mentoring teachers as well as students. If it is done
with passion and enthusiasm to awaken the sleeping giant in each one of them,
then there would be many more success stories. We need to help each other to
discover for themselves their own capabilities and help them to bloom where
they are planted. We need to change from looking at everyone as potential
threat to potential contributor; from general categorization of people to
personal attention to their unique contribution, assessing their talents and
willingness to learn. A paradigm shift is needed in capacity building to
enhance productivity and personal and professional fulfillment.
Bibliography
1. Jack Myrick
(2006), Ancient Wisdom For Today’s Leadership Challenges, “The
Ship-Builder”, Five Ancient Principles of Leadership. Jaico
Publication House.
2. Sharma Robin
(2003), Leadership Wisdom, from the monk who sold his Ferrari, The 8th Ritual
of Visionary Leadership. Jaico Publication House.
3. Lynch.
James. J (2004), Leadership through Integrity- Building the Ethical
Company, Infinity Books.
4. A Harvard
Business Review Paperback on Breakthrough Leadership (2001).
Harvard Business School Press, Boston, MA 02163.
5. Kumarasamy
Anand (2006), Gandhi on Personal Leadership, Lessons from the life
and times of Indian’s Visionary Leader, Jaico Publication
House.
6. Sharma Robin
(2008), The Greatness Guide 2, 101 Ways to Reach The Next Level,
Jaico Publication House.
7. Covey.
Stephen. R. (1992), Principal Centered Leadership, The 7 Habits Of
Highly Effective People. Simon & Schuster Publications,
New York.
8. Covey.
Stephen. R, Merrill Roger. A, Merrill. Rebecca .R. (1995). First
Things First, Franklin Covey Co.
9. Covey.
Stephen, with Merrill Roger. A, Merrill. Rebecca .R. (1990). The
Seven Habits Of Highly Effective People, Powerful Lessons in Personal Change,
Simon & Schuster Publications, New York.
10. Goleman Daniel, Boyatzis and Mckee
Anne (2002), The New Leader, Transforming The Art Of Leadership Into
The Science OF Results. Little Brown, London.
11. ALLEMAN
E. (1984) What's Really True About Mentoring? Mentor,
Ohio, Leadership Development Consultants Inc.
12. ALRED
G. and GARVEY R. (1996) ‘Approaching mentoring: becoming a semi-god'.
Proceedings of the Third European Mentoring Conference, London.
13. ANTAL
A. B. (1993) ‘Odysseus' legacy to management development: mentoring', European
Management Journal, Vol. 11, No 4.
14. BARHAM
K. and CONWAY C. (1998) Developing Business and People Internationally -
A mentoring approach. Berkhampsted, Ashridge Research.
15. BAXTER
A. G. and CLARK K. M. (1992) ‘Positive and productive mentoring: inside
views', Mentoring International, Vol. 6, No.s 2/3, spring/summer.
16. BENNETTS
C. (1999a) ‘Interpersonal aspects of informal mentor/learner
relationships: a research perspective'. Proceedings of the European
Mentoring Centre Conference, London, November.
17. BENNETTS
C. (1999b) ‘Mentoring relationships and young people: trend and
tradition in mentoring'. National Youth Agency/DfEE/Rowntree, Research,
Policy and Practice Forum on Young People, London.
18. BROWN
S. (2000) ‘The keys to successful mentoring in SmithKline Beecham'.
Proceedings of the Seventh annual European Mentoring Conference, Cambridge,
November.
19. BUREAU
OF BUSINESS PRACTICE (1990) ‘Being a mentor', Management Letter 304,
February
20. CHAO
G. T. (1997) ‘Mentoring phases and outcomes', Journal
of Vocational Behavior, Vol 51: 15-28.
1 comments:
Hey, this day is too much good for me, since this time I am reading this enormous informative article here at my home. Thanks a lot for massive hard work. Leadership development program from Working Voices
Post a Comment