Relationship in School Administration

(Article published by All India Association of Catholic Schools, on the 41st National AINACS Convention, 2008.)

1. A Tribute to Principals

 Christian schools and colleges have been pace setters in academic excellence and character formation, precisely because of the Principal’s visionary leadership, unflinching loyalty and commitment. Many outstanding national leaders, scientists, doctors, engineers, lawyers, industrialists, responsible citizens, and sensitive human beings have been ex- students of Christian schools and colleges. Principals are the leaders who can make a difference in the growth of the institution.

If we work on marble, it will perish;
If we work upon brass, time will efface it;
If we rear temples, they will crumble into dust;
But if we work on immortal souls,
If we imbue them with principles;
With fear of the creator and love of fellow men,
We engrave on those tablets something, which will brighten all eternity.
Hence Henry Adams says, “Teachers affect eternity”.
2. Leaders can make a difference: Leaders Make Things Happen.
As Ralph Nader rightly said,I start with the premise that the function of leadership is to produce more leaders, not more followers.” According to John Quincy Adams, “If your actions inspire others to dream more, learn more, do more, you are a leader.”  Leaders make things happen. A visionary leader stands for enhancing and sustaining quality, empowering people and ushering in the required paradigm shift to redefine the vision and mission of the institution and meet the challenges of the times. Institutions flourish or perish depending largely on the leadership qualities of the persons at the helm of affairs 2 Sigma effect of change can be brought about by mentoring and coaching. Words of affirmation and guidance would make the team explore the latent potentials and produce the required synergy to sustain capacity building. Transformational leadership through relationship to achieve the required purpose would be more enduring. Hard skills when compliment with Soft skills can maximize the effectiveness of leadership. Personal integrity and authenticity would enhance trust and credibility. "You be the change you want to see in others", said Mahatma Gandhi. Management of change - of self and others, in a positive and proactive way would make the leadership effective. 
If you just walk into any bookstore you will find hundreds of leadership books purport to answer all questions concerning leadership. Broadly, the research, thinking, and writing about leadership can be divided into two camps. One camp holds that leadership is all about behavior and that if you want to excel, you should learn and replicate the key behaviors of good leaders. Many companies pursue this view by developing competency models and then rigorously assessing and training their leaders accordingly. The other camp holds that leadership is all about character, values, and authenticity; and, companies that adhere to this view focus on transmitting company values and orienting leaders to the right way to do things. Stephen Covey advocates principle centered leadership for effective and sustainable impact.
Leaders who do not succeed tend to be people who lack self-awareness. Daniel Goleman has made this basic truth clear by describing the importance of emotional intelligence as an important component of effective leadership. Ineffective leaders don’t understand their own motivations or acknowledge their weaknesses; they don’t engage in reflection, especially, when they fail and are unwilling to assume accountability. As smart and skilled these people may be, they don’t really know themselves, and this lack of self-knowledge derails them, especially when they face new leadership challenges. High-performing leaders, however, are aware of their strengths and their weaknesses; they talk and think about their limitations and failures and try to learn from them.
It has been said that successful people don’t do extraordinary things but ordinary things in an extraordinary way. That is just true of a successful leader. An effective leader is always a role model and leads by his own example. “A leader's job is to rally people toward a better future”, said Marcus Buckingham.  More than creating followers and sycophants and yes men, the leader’s role is to create more leaders. Hence, the clarion cry is create leaders, not followers.

3. SSS Leadership: Shepherd, Servant and Steward

 In three years time Jesus built his team which could stand and withstand the religious persecution, onslaught of materialism, ever decaying moral standards, and never ending fight to capture power and hedonism that is emptying the vitality of the Church. His was a leadership through relationship and example. It is heartening to read “Jesus CEO” and “Jesus Entrepreneur” written by Laurie Beth Jones which I would recommend to any one who wants to improve his leadership skills based on the leadership style of Jesus.

3.1 Servant Leadership

Jesus said, "You know that those who are recognized as rulers of the Gentiles lord it over them; and their great men exercise authority over them. But it is not to be the case among you, but whoever wishes to be great among you shall be your servant, and whoever wishes to be first among you shall be slave of all" (Mark 10:42-44). "Who is greater, the one who reclines at the table, or the one who serves? Is it not the one who reclines at the table? But I am among you as the one who serves" (Luke 22:27). With those brief words, Jesus made a clear distinction between the self-centered leadership of his day and the other-centered leadership that was to characterize His disciples. Jesus taught that true spiritual leaders are servants--first of God, then of His people. That’s a paradoxical and revolutionary concept because normally servants don’t lead and leaders don’t serve. But servant-leaders operate on a spiritual plane, not on a natural plane. Therefore, they must forsake the world’s model of leadership and embrace Christ’s, which places character above function, motives above activities, humility above promotions, faithfulness above success, and others above self.

3.2 Shepherd Leadership

Catholic school Principal could always look up to Jesus the Good Shepherd and learn from him how to care for the lost, least and the last. To include the excluded in all the activities of the school is our aim.  In a globalized world, where human beings are reckoned as machines, we need to follow the leadership style of Jesus who said, “I am the Good Shepherd”. “I have come that you may have life and life in abundance”(Jn10:10). Principals and teachers must assume more of shepherding role than any other role. It is again based on relationship. Psalm 23 would explain to us the depth of shepherding. The book of Ezekiel categorically condemns shepherds of its time who were selfish and self centered, who did not take care of their sheep; and, because of their non-caring attitude the sheep went astray. We need to assume greater responsibility towards our staff and students so that they are taken to pastures fresh and green. We do this happily as St. Peter exhorts his elders of the Church, “Tend the flock of God that is your charge, not by constraint but willingly, not for shameful gain but eagerly, not as domineering over those in your charge but being examples to the flock. (1Pt 5:2-3)

3.3 Steward Leadership

Leadership is stewardship. To some he has given five; to others two and one. (Mt 25:14-30). We are here to multiply our talents. Be accountable for our time and talents; the great opportunity and privilege despite our own weakness. We need to have a sense of faith in the Master who has counted us worthy of this ministry (1Tim 1:12). God has entrusted to us his sons and daughters to assist them in their process of learning and growing. We are there to assist them in their search for meaning in life; come to terms with their own potentials and capabilities; their unique contribution to the society.

4. Leadership through Relationship

“We are born in relation, we live in relation, and we die in relation. There is, literally, no such human place as simply 'inside myself'. Nor is any person, creed, ideology, or movement entirely 'outside myself'”, said Carter Hayward. The ability to cultivate and manage relationships both within and outside the organization is an integral aspect of effective leadership. Forming and maintaining relationship with students, teachers, employees, and suppliers is essential to safe guard the interests of the organization. The ability to network effectively with relevant parties is essential because it maximizes an organization’s chance of capturing new growth opportunities in the future and also enables leaders to learn from others and to gain expertise in new areas. Trying to walk alone in an increasingly competitive academic and business environment is a self-defeating act, particularly, since organizations are increasingly being rated on their innovation and knowledge capabilities.

Academic Leaders who can do Mentoring, Team-building, Motivation, Respect, Appreciate (Appreciate in Public and Correct in Private), Promote Unity in Diversity, Challenge the Process, Empower Teachers’ through in-service training, would become effective leaders.

The most important ingredient we put into any relationship is not what we say or what we do, but what we are. “And if our words and our actions come from superficial human relations techniques (the Personality Ethic) rather than from our own inner core (the Character Ethic), others will sense that duplicity. We simply won't be able to create and sustain the foundation necessary for effective interdependence.” Stephen R. Covey.  Principals must understand interrelationships of various groups.

5. Centrality of Leadership in Schools

The Principal is the pivot around which the whole administrative system revolves. The teaching, non-teaching staff, students, their parents, the neighborhood, the city and the society at large are influenced by that one person called – Principal. He can make or break the institution. It is said that outstanding schools have effective Principals. They remain focused on the vision and mission of the school. They are able to dream and make the dream come true. Your call is to become a visionary leader of the school. Principals of Catholic schools are inspired by the Spirit of Christ. Christ’s commandment to love God and neighbor inspires a caring ethos which is expressed in relationships within and beyond Catholic schools. Catholic Principals provide a high quality, value added and gospel-led educational experience for all pupils, inspired by the Spirit of Christ. They seek to ennoble and enrich the human person so that each can develop and fulfill his/her potential. Relationship with Christ is the key to effectiveness in educational apostolate. Catholic Principals help the person and message of Christ find expression in all the activities of the school. They help the schools become the light, leaven and salt of the earth. Their academic leadership and moral influence is incomparable. Hence, Catholic schools should have Principals who have a proven record of visionary leadership.

The winners of the twenty-first century will be those who can transform their organizations into something that more resembles a jeep – an all-wheel drive, all terrain vehicles that is lean, mean and highly maneuverable.”  – Peter Drucker. Three conditions distinguish the work of school administrators from that of their colleagues in non-school contexts: the uniquely moral character of schools; a highly educated, autonomous, and permanent workforce; and regular and unpredictable threats to organizational stability. The resultant demand environment requires school administrators to rely more extensively on leadership than routine administration to influence teachers and to negotiate the complex interplay among the five situational imperatives of school administration: moral, instructional, political, managerial, and social.

         There is no denying the fact that leadership has a powerful impact on schools.
         When schools have good leaders, they become leading schools.
         Outstanding schools have effective Principals.
         Effective Principals develop outstanding schools.
         Crisis of leadership.

The message for future School leaders is very clear:

·         Improve quality.
·         Involve in constant learning.
·         Connect and Believe in Synergy.
·         Focus on the processes.
·         End the era of routines.
·         Encourage participation and interactive & team-oriented activities.
·         Paradigm shift: From result oriented to transformation oriented education.
·         Selfish monetary pursuits to building the nation.

5.1 Students: Future Leaders of the Society

The main stake holder of the educational system is students. Without them, schools would remain dead buildings and meaningless structures. Principals make significant contribution in the areas of student’s capacity building, teaching and learning. Interpersonal qualities of Principals showed a common and consistent set of personal traits, behaviors, values and beliefs, such as honesty and openness, highly developed communication skills, flexibility, commitment, passion, empathy with others, a sense of 'innate goodness', support of equity and social justice, a belief that all children are important and can succeed, being other-centred, high expectations and a belief that schools can make a difference. Principal’s relationship with students would be of great significance particularly in today’s context. He could be a connecting link between students belonging to different communities, religions, social status and backgrounds. He could build the mind set of the future citizens on Gospel values. In the context of communal violence and growing hatred towards Christian presence and missionary activity, it is vital that we let our students know who we are and what the main teachings of Christ are. The purpose of education is the healthy interaction between information and formation resulting in transformation of life. More than filling the empty minds with knowledge, we must enable them to develop soft skills, and make them appreciate the good things in life and contribute to make this world a better place to live in. We must develop in them an attitude of gratitude and loyalty, lest they take our institutions as commercial entities. Focus on holistic development. We have introduced what is known as 4H Method (Head, Heart, Hands and Habits) for the integral development of students.

5.1.1 Mentoring: Enhancing Leadership

“Mentoring is a brain to pick, an ear to listen, and a push in the right direction,”
said, John C. Crosby. “If you touch me soft and gentle, if you look at me and smile at me, if you listen to me talk sometimes, before you talk, I will grow, really grow” – Bradley
A good mentor is willing to give the intern real and significant responsibilities, the opportunity to try without risk of reproach, time for constructive feedback and processing of those experiences, and understanding of "inside stories" and thinking that underlie administrative decisions and actions.

5.2 Teachers: Builders of the Nation:

“The quality of a nation depends upon the quality of its citizens. The quality of its citizens depends- not exclusively but in critical measure-upon the quality of their education. The quality of their education depends, more than upon any other single factor, upon the quality of their teacher.” These words of the American Commission on Teacher     Education cannot be over-emphasized. Teachers are the back-bone of our schools. The Principal should build his team and this alone would ensure success. How true it is:
The mistake of a doctor lies buried in a grave.
 The mistake of an engineer lies cremated in bricks.
 The mistake of the lawyer lies in lies. 
 But the mistake of a teacher is reflected on the Nation”

He should focus on the potential of their active collaboration around instructional matters to enhance the quality of teaching and student performance. The analysis is grounded in two conceptions of leadership—transformational and instructional. It is found that transformational leadership is a necessary but insufficient condition for instructional leadership. When transformational and shared instructional leadership coexist in an integrated form of leadership, the influence on school performance, measured by the quality of its pedagogy and the achievement of its students, is substantial. It is said, “Knowledge is the best eraser in the world for disharmony, distrust, despair, and the endless physical deficiencies of man.” We need to empower Teachers through in-service training.

 5.2.1. Team-building:

Principals as Academic Leaders foster collaboration, build spirited teams, and actively involve everyone in academic initiatives. The successful Principal understands that mutual respect makes a successful school, and strives to create an atmosphere of trust and dignity. They enable others by making each person feel capable and more powerful. Effective Principals understand that their staff has to have the freedom to grow and achieve their full potential. Teachers need to know they can be themselves and that diverse points of view are acceptable.
Employees won’t start respecting you until YOU start respecting them” -“Employees won’t start trusting you until YOU start trusting them.” An effective leader must be able to interact with employees, peers, superiors and many other individuals both inside and outside the organization. Leaders must gain the support of many people to meet or exceed established objectives. This means that they must develop or possess a unique understanding of people. The ability to coach mentor and teach leadership skills to others is the driving force that will create a winning organization. Being an effective leader requires the understanding of the principles that govern employee behavior. A leader must be able to attribute success to each team member. He must learn to appreciate in public and correct in Private In any endeavor, there will be milestones; and each milestone can be measured for success. Celebrate these successes. No matter how small an accomplishment, it cannot be too small to be ignored. No task is unworthy. A leader who knows how to draw out the best in his team usually knows how to show appreciation for their efforts. Yet, a good leader also knows that showing appreciation is not limited to successes. There will be many stumbles along the path to success. Yet, each stumble, no matter how painful, still works towards bringing the team that one tiny bit closer to its objectives. Here lies the distinction between a good leader and a truly great leader. Balance the struggles of the team with its triumphs, reward the heart. Allowing even the weakest member to experience appreciation might do nothing for the “bottom line”, but the overall impact on the team is tremendous.
Principals use the leadership practice of encouraging the heart to show appreciation for their teachers and students and create a culture of celebration. A Principal’s praise and show of appreciation is a powerful motivator and helps teachers become creative in their work. Successful Principals create a culture where each staff member believes their accomplishments will be noted, appreciated, and celebrated by the school community

5.3 Parents Compliment School Education:

Parent’s involvement in school education is of great importance for the integral development of the students.  Parents should be part and parcel of the planning and execution of the policies and programmes of the school to elicit active participation of their wards. Parent-teacher association can play a very important role in the holistic development of the students. Hence Principals are responsible for developing strong ties between school and home; parents can try to maintain a positive home environment which is conducive to academic achievement. The important home factors include the following: (1) work habits and daily schedule of the family; (2) available parental guidance, support, and assistance for the child's school and homework; (3) intellectual stimulation; (4) language development; (5) Parents willingness to spend time with children; and (5) parents' academic aspirations and expectations.

5.4 School and Local Community:

The school should cater to the needs of the neighborhood and thus make its existence relevant to the people around the place. Their needs, aspirations and struggles should be part of the school journey. We don’t exist in a vacuum. The Principal of a school is most directly responsible for maintaining the relationship between the school and the community; he or she must develop a strategy for school-community relations, which takes into account the community's values and power hierarchy. School Principals have the opportunity to interact with the community in many ways that may help to develop positive relations. For instance,
·   interpret school programs for the community
·   determine community expectations of the school
·   initiate special publicity campaigns
·   support student publications
·   appraise school community relations
·   work with industry and community image groups
·   determine the community power structure
·   help students and teachers become responsible members of the neighborhood.
5.5.Government Officials: Give To Caesar What Is His Due

The Principal should be a public relations officer with the government officials. Often the Catholic school is the visible face of the Church. And, Principal is its spokesperson, officially appointed by the Church or not. The school would need civil authorities from time to time for it’s existence and growth. We live in an interconnected world. Any time we ignore or show disrespect to a civil authority we are inviting trouble not only for our own institution but also for all our other institutions of ours. It has happened many times that a Principal who is haughty and power hungry would show disrespect through subtle ways and then face back lash of legal complication. In the long run relationship pays.

5.6.Political Leaders: Patriotism

Political parties have become an unavoidable part of our daily life. Like it or not we have to interact with them. Rising above party politics we need to consciously project an image of the school and Church which is never part of any party. Yes, we are always part of the ruling party!!  Christians being a micro minority, we need to realize that we cannot afford to ignore the current party system with all its corrupt practices and power games. Jesus’ word, “be shrewd as serpents and innocent as doves” should be our guiding principle. We are and we must project that we are patriotic and we are celebrating the political and social events of the country. The image of Christians as part of the western influence must be erased by our being rooted in the life and achievements of the country and our countrymen.

5.7  Religious Leaders: Religious Pluralism

India is a land of many religions.  Atrocities against Christians have come to us as a rude shock. Those of us who work in educational institutions must revisit and review our educational apostolate and see where we have faltered ‘or’ fumbled or failed or fallen. To me after twenty five years of being a Principal, I feel we have not made use of our leadership to build bridges with other religions; we have not sufficiently made use of the school assembly, value education classes, parent-teacher meetings and staff meetings to communicate Gospel values, respect for other religions, and concern for the county. In a pluralistic society like ours, we need to be the cementing force between religions, without compromising our deep faith and commitment to Jesus. Educational institutions can play a vital role in promoting inter-religious dialogue which is the need of the hour. From Basic Ecclesial Communities we must branch off to Basic Human Communities, and thus, widen the circle of influence. Let us promote Unity in Diversity.



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6. School Administration: Effective and Productive Synergy

What do we mean by A school? Is it a building? An Assembly Line? Results? Activities? Or a Living Organism? School is a network of relationships with its stake holders resulting in effective and productive synergy conducive to the holistic growth of students.

It is important to keep the different Stake Holders focused on Vision and Mission of the School. It is not to keep the status quo. School leaders should develop a clear, educationally-focused vision and a well-defined mission statement, collaborating with school staff and community members to agree on the type of learning, beliefs, and goals that are important. A vision means an image of what the school can and should become. It is deeply embedded in values, hopes, and dreams. A mission statement is more specific and often defines what the school is trying to accomplish and for whom. It can be developed from the vision itself. Goals and objectives are still more specific and concrete; are derived from the vision, and can be used to focus change and improvement efforts.
Leaders should help develop a mission that is centered on student learning. The school’s mission should concentrate on key areas of high- quality student learning. But it also can concentrate on establishing a professional work environment that supports collegiality, improves professional growth, and an understanding of the importance of diversity and equity. Collective visions often grow out of collaboration, teamwork, and empowerment. Many schools broaden this goal by establishing collaborative partnerships with outside agencies that serve students and their families.
The school's vision also can incorporate values and goals related to equity and justice, respect and appreciation for multiculturalism and diversity, and concern for the academic success of all students. These views of the school determine how people spend their time, what problems they solve, and how resources are distributed. Moreover, a clear understanding of the school's vision and mission statement may lead to greater parent and community support. Thus, having a clearly defined and communicated vision supports active improvement and accomplishment. How true, knowing how to do a job is not the key to success... It is more important to know how to work with people.

6.1. Motivation: Key Role of a Principal

There is a story of a mother eagle, which gently coaxed her offspring toward the edge of the nest. Her heart quivered with conflicting emotions as she felt their resistance to her persistent nudging. “Why does the thrill of soaring have to begin with the fear of falling? As in the tradition of the species, her nest was located high upon the shelf of a sheer rock face. Below there was nothing but air to support the wings of each little one. “Is it possible that this time it will not work?” she thought. Despite her fears, the eagle knew it was time. Her parental mission was all but complete. There remained one final
task - the push.
The eagle drew courage from an innate wisdom. Until her children discovered their wings, there was no purpose for their lives. Until they learned how to soar, they would fail to understand the privilege of having been born an eagle. The push was the greatest gift she had to offer. It was her supreme act of love. And so, one by one, she pushed them and they flew. Even the eagles need a push! A Principal is a Catalyst, Motivator, Facilitator and Builder of the Nation.

7. Conclusion: Purpose Driven School

An academic leader builds a “School Climate” that encourages performance. A positive school climate is an environment where learning and achievement can take root and grow. The foundation for a positive school climate rests on the integration of academic and behavioral approaches that address the student as a whole person. Instructional practices teach according to the standards that are culturally relevant. Curriculum and instruction engage students by providing personal meaning to them. Behavior is approached positively, with an emphasis on prevention. There are clear, positive expectations and behavior supports to increase academic achievement. There are systems in place to assure that continuums of strategies are used to match the need of the students. Adults have high expectations and they team effectively with colleagues to help the students achieve at their maximum level. The environment welcomes and values all cultural and racial groups, and staff view difference as strength upon which to build.

Leadership is key in developing a positive school climate. While leadership is clearly not the job of just one person, the Principal must be a key player in guiding, leading, inspiring, and supporting staff and students in establishing relationships where they can work and learn.

Principals as Academic Leaders must have a vision of what they want the institution to accomplish. A clear vision allows the Principal to focus on the most important issues, and prioritize what is essential to the academic development of the institution. They envision the future, creating an ideal image of what their school can become, and enlist others in their effort. They are able to inspire their staff to work and strive for a common goal. It is their personal conviction, confidence and belief in the vision that keeps them focused and sustains them. Twenty Years from Now????  Share the Vision and Ignite the Big Dream. 


Abstract - Envisioning Change Prospects and Challenges

Envisioning change calls for the foresight of a prophetic leader who can foresee change and make strategic planning for transformational and organizational changes so as to lead the entire team and stakeholders to a better future.  This would entail working out the modalities of the change, embarking on the process that would accelerate and bring in the required paradigm shift, which would determine the success of any individual and organization. Change management to be effective has to take into consideration the needs of the stakeholders, employability, industry and global competencies required in today’s job market. In Who Moved My Cheese, Dr. Spencer Johnson, illustrates very vividly how change demands innovative and enterprising ways to meet the challenges and opportunities at a given time.  In today’s world of scientific and technological revolution, one has to keep pace with changes lest one becomes obsolete and irrelevant.  One has to keep in mind the 5 P's of leadership: Passion, Persistence, People, Process (this includes Planning) and Profit.  A visionary leader will ignite the big dream with passion and perseverance.  People would always be on the focus and will strategically plan out the process and create a win-win situation where all the stakeholders will reap the profit of the envisioned change and paradigm shift. 
Envisioning Change: Prospects and Challenges
Dr. Davis George
1.         Envisioning Change: Ignite the big dream
"Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm." - Peter Drucker, Management Challenges for the 21st Century (1999).
As ecological, economic, and social crises deepen, human societies are seeking new designs for a sustainable and desirable world. Although it is widely recognized that isolated initiatives will not form an adequate response to our interconnected plights, current efforts to promote sustainability rarely pervade all aspects of our lives. Our failure to craft holistic solutions is due, in part, to the lack of a shared vision of what a sustainable world looks like.
Envisioning is a process in which community members collectively identify shared values, describe the future they seek, and develop a plan to achieve common goals. Envisioning complements more traditional forms of planning, serving as a tool for determining community desires and initiating the process of change. It generally begins by establishing consensus on a community’s goals and desires through public forums and group discussions. "Even those who fancy themselves the most progressive will fight against other kinds of progress, for each of us is convinced that our way is the best way." - Louis L'Amour, The Lonely Men.
Our civilization’s challenge is to create a positive and detailed vision of a sustainable and desirable future. This needs to be a future in which living in harmony with nature enhances everyone’s quality of life, a future that can captivate and motivate the public, a future that we are proud to bestow on our grandchildren. Until we create and widely share this vision, we have no hope of achieving it. How true what Charles Kettering said, “The world hates change, yet it is the only thing that has brought progress.” 
1.1       Who Moved My Cheese: The Challenge of Change
Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life, published in 1998, is a motivational book by Spencer Johnson written in the style of a parable or business fable. It describes change in one's work and life, and four typical reactions to said change by two mice and two "little people", during their hunt for cheese.  It http://www.assoc-amazon.com/e/ir?t=livliftothe0f-20&l=as2&o=1&a=0399144463is a fable that teaches an amazing way to deal with change in your personal and professional life.  The Six Important Lessons on Change we can learn from this book are:
1.                  Change happens.  They keep moving the cheese.
2.                  Anticipate change. Get ready for the cheese to move.
3.                  Monitor change. Smell the cheese often so you know when it is getting old.
4.                  Adapt to change quickly. The quicker you let go of old cheese, the sooner you can enjoy new cheese.
5.                  Change. Move with the cheese
6.                  Enjoy change. Savor the adventure and enjoy the taste of new cheese
One of the constant things in life is Change.  Each day brings a new life and a different experience for us.  But our daily routine task, from the time we wake up until the time we lay down in bed again, creates a cycle that leads us to comfort.  Such comfort creates laxity and negligence in our character that makes us forget that life is constantly changing.  Then when change happens, we stress out, react, complain and are beaten up. That’s why it is hard for majority to handle and accept change. Upon experiencing change, our initial reaction is to resist it.  Either because we are afraid to lose the comfort of what we currently have or the fear of the unknown. Even we don’t admit it, we act like Hem.  When change happens in our lives, we get angry, we blame others, and we lose hope and resist change.
The only thing constant in life is change, and our source of pleasures, wants, and needs can and does indeed change. If one learns to change quickly and enjoy it again and again, one can successfully deal with any change in one’s life. Comfort lulls us into complacency and keeps us in the comfort zone.  As leaders, we must relentlessly challenge ourselves not to let ease and security dissuade us from making the changes necessary to fulfill our vision. How true, "In three years every product my company makes will be obsolete. The only question is whether we will make it obsolete or someone else will."  Bill Gates
2.         Change Management: Paradigm Shift
Change your thoughts if you wish to change your circumstances.  Since you alone are responsible for your thoughts, only you can change them.  You will want to change them when you realise that each thought creates according to its own nature. - Paramhansa Yogananda. Everything changes, nothing remains without change. - Gautama Buddha.  "Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights." said Pauline R. Kezer
Change management is a structured approach to shifting/transitioning individuals, teams and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment.1 In project management, change management refers to a project management process where changes to a project are formally introduced and approved.2
As a multidisciplinary practice that has evolved as a result of scholarly research, Organizational Change Management should begin with a systematic diagnosis of the current situation in order to determine both the need for change and the capability to change. The objectives, content, and process of change should all be specified as part of a Change Management plan.
Change Management processes may include creative marketing to enable communication between change audiences, but also deep social understanding about leadership’s styles and group dynamics. As a visible track on transformation projects, Organizational Change Management aligns groups’ expectations, communicates, integrates teams and manages people training. It makes use of performance metrics, such as financial results, operational efficiency, leadership commitment, communication effectiveness, and the perceived need for change to design appropriate strategies, in order to avoid change failures or solve troubled change projects.
Successful change management is more likely to occur if the following are included:
1.                  Benefits management and realization to define measurable stakeholder aims, create a business case for their achievement (which should be continuously updated), and monitor assumptions, risks, dependencies, costs, return on investment, dis-benefits and cultural issues affecting the progress of the associated work.
2.                  Effective Communications that informs various stakeholders of the reasons for the change (why?), the benefits of successful implementation (what is in it for us, and you) as well as the details of the change (when? where? who is involved? how much will it cost? etc).
3.                  Devise an effective education, training and/or skills upgrading scheme for the organization.
4.                  Counter resistance from the employees of companies and align them to overall strategic direction of the organization.
5.                  Provide personal counseling (if required) to alleviate any change related fears.
6.                  Monitoring of the implementation and fine-tuning as required.

2.1       Leadership: responsibility for managing change

The employee does not have a responsibility to manage change - the employee's responsibility is no other than to do his/her best, which is different for every person and depends on a wide variety of factors (health, maturity, stability, experience, personality, motivation, etc). Responsibility for managing change is with the management and executives of the organisation - they must manage the change in a way that employees can cope with it. The manager has a responsibility to facilitate and enable change, and all that is implied within that statement, especially to understand the situation from an objective standpoint (to 'step back', and be non-judgmental), and then to help people understand reasons, aims, and ways of responding positively according to employees' own situations and capabilities. Increasingly the manager's role is to interpret, communicate and enable - not to instruct and impose, which does not yield a positive response.

2.2       Change must involve the people - change must not be imposed upon the people

Be wary of expressions like 'mindset change', and 'changing people's mindsets' or 'changing attitudes', because this language often indicates a tendency towards imposed or enforced change and it implies strongly that the organization believes that its people currently have the 'wrong' mindset, which is never, ever, the case. If people are not approaching their tasks or the organization effectively, then the organization has the wrong mindset, not the people. Change such as new structures, policies, targets, acquisitions, disposals, re-locations, etc., all create new systems and environments, which need to be explained to people as early as possible, so that people's involvement in validating and refining the changes themselves can be obtained.
Whenever an organization imposes new rulings on people there will be difficulties. Participation, involvement and open, early, transparent communication are the important factors.  You cannot impose change - people and teams need to be empowered to find their own solutions and responses, with facilitation and support from managers, and tolerance and compassion from the leaders and executives. Management and leadership style and behaviour are more important than clever processes and policies. Employees need to be able to trust the organization. The leader must agree and work with these ideas, or change is likely to be very painful, and the best people will be lost in the process.

2.3       Change Management Principles

1.                  At all times involve and elicit support from people within system (system = environment, processes, culture, relationships, behaviors, etc., whether personal or organizational).
2.                  Understand where you/the organisation is at the moment.
3.                  Understand where you want to be, when, why, and what the measures will be for having got there.
4.                  Make your goals “SMART” – Specific, Measurable, Ambitious, Realistic and Time-bound.
5.                  Communicate, involve, enable and facilitate involvement from people, as early and openly and as fully as is possible.
John P Kotter, a Harvard Business School professor and leading thinker and author on organizational change management in his highly regarded books, 'Leading Change' (1995) and its sequel 'The Heart of Change' (2002) describe a helpful model for understanding and managing change. Each stage acknowledges a key principle identified by Kotter relating to people's response and approach to change, in which people see, feel and then change.
Kotter's eight step change model can be summarized as:
1.                  Increase urgency - inspire people to move, make objectives real and relevant.
2.                  Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels.
3.                  Get the vision right - get the team to establish a simple vision and strategy focus on emotional and creative aspects necessary to drive service and efficiency.
4.                  Communicate for buy-in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications - make technology work for you rather than against.
5.                  Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements.
6.                  Create short-term wins - Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.
7.                  Don't let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.
8.                  Make change stick - Reinforce the value of successful change via recruitment, promotion and new change leaders. Weave change into culture – Institutional Culture.
3.         Leaders make the envisioned change a reality.
As Ralph Nader rightly said,I start with the premise that the function of leadership is to produce more leaders, not more followers.” According to John Quincy Adams, “If your actions inspire others to dream more, learn more, do more, you are a leader.”  Leaders make things happen. A visionary leader stands for enhancing and sustaining quality, empowering people and ushering in the required paradigm shift to redefine the vision and mission of the institution and meet the challenges of the times. Institutions flourish or perish depending largely on the leadership qualities of the persons at the helm of affairs, 2Sigma effect of change can be brought about by mentoring and coaching. Words of affirmation and guidance would make the team explore the latent potentials and produce the required synergy to sustain capacity building. Transformational leadership through relationship to achieve the required purpose would be more enduring. Soft skills when complimented with hard skills can maximize the effectiveness of leadership. Personal integrity and authenticity would enhance trust and credibility. "You be the change you want to see in others", said Mahatma Gandhi. Management of change - of self and others, in a positive and proactive way would make the leadership effective. 
If you just walk into any bookstore you will find hundreds of leadership books purport to answer all questions concerning leadership. Broadly, the research, thinking, and writing about leadership can be divided into two camps. One camp holds that leadership is all about behavior and that if you want to excel, you should learn and replicate the key behaviors of good leaders. Many companies pursue this view by developing competency models and then rigorously assessing and training their leaders accordingly. The other camp holds that leadership is all about character, values, and authenticity and companies that adhere to this view focus on transmitting company values and orienting leaders to the right way to do things. Stephen Covey advocates principle-centred leadership for effective and sustainable impact.
Leaders who do not succeed tend to be people who lack self-awareness. Daniel Goleman has made this basic truth clear by describing the importance of emotional intelligence as an important component of effective leadership. Ineffective leaders don’t understand their own motivations or acknowledge their weaknesses; they don’t engage in reflection, especially when they fail and are unwilling to assume accountability. As smart and skilled as these people may be, they don’t really know themselves, and this lack of self-knowledge derails them, especially when they face new leadership challenges. High-performing leaders, however, are aware of their strengths and their weaknesses; they talk and think about their limitations and failures and try to learn from them.
3.1       Visionary Leadership
Vision is what determines what an organization is going to try to accomplish. Without a clear vision the organization will be pulled in many different directions.  It is much easier to lead if you have a clear idea of what you want to achieve and your ideas are good. Even if you don't have a tremendous amount of skill as a leader, having a clear vision can help you through your shortcomings. People want to follow someone with a plan. By having a clear vision of what you want to accomplish, you will attract followers and people who want to align themselves with your vision. Individuals realize that one of the cornerstones of success is a clear vision. For this reason they want to join align themselves with the success strategies.  In fact, a poor leader with a great vision will achieve more than a great leader with an ill-conceived plan. People want to follow someone who will lead them to success. If you appear to be able to do this, people will want to follow you. If you have a track record of success, people will want to follow you. If you are pushing people toward shared success, they will tend to stick with you because they are succeeding. In some cases they may even start mimicking some of your poor leadership habits thinking they are part of the reason for your success. Many people mistake success for good leadership skills. That is because people want to follow people with whom they can be successful. Obviously good leadership skills are very important. It is much better to lead with a solid vision and skillful leadership expertise.
Visionary leaders are the builders of a new dawn, working with imagination, insight, and boldness. They present a challenge that calls forth the best in people and brings them together around a shared sense of purpose. They work with the power of intentionality and alignment with a higher purpose. Their eyes are on the horizon, not just on the near at hand. They are social innovators and change agents, seeing the big picture and thinking strategically.  There is a profound interconnectedness between the leader and the whole, and true visionary leaders serve the good of the whole. They recognize that there is some truth on both sides of most polarized issues in our society today. They search for solutions that transcend the usual adversarial approaches and address the causal level of problems. They find a higher synthesis of the best of both sides of an issue and address the systemic root causes of problems to create real breakthroughs. 
Visionary Leaders become Transformational leaders who are more charismatic and inspiring in the eyes of their followers. They inspire commitment, instill a vision and excite people. They are well trusted and their followers place confidence in them. Transformational leaders give individual consideration. They pay attention to individual differences in subordinates' needs for growth and development. They coach, mentor and assign tasks that not only satisfy immediate needs, but stretch peoples’ capabilities in an effort toward improvement. They also link the individual's current needs to the organization’s mission.  Transformational leaders provide intellectual stimulation and motivation. They raise peoples' awareness of issues and problems. They help people become aware of their own thoughts, imagination, beliefs and values. It is through intellectual stimulation that transformational leaders facilitate the generation of new methods of accomplishing the organizational mission.
3.2       What is it that makes a visionary become a visionary leader?
A visionary may dream wonderful visions of the future and articulate them with great inspiration. A visionary is good with words.  But a visionary leader is good with actions as well as words, and so can bring his/her vision into being in the world, thus transforming it in some way. Something beyond words is needed for a vision to take form in today’s world.  It requires leadership and heartfelt commitment. A visionary leader is effective in manifesting his or her vision because s/he creates specific, achievable goals, initiates action and enlists the participation of others.
What is the mysterious inner process within leaders that enables them to work their magic and radiate the charisma that mobilizes others for a higher purpose?  Visionary leadership is based on a balanced expression of the spiritual, mental, emotional and physical dimensions.  It requires core values, clear vision, empowering relationships, and innovative action.  When one or more of these dimensions is missing, leadership cannot manifest a vision.  The best visionary leaders move energy to a higher level by offering a clear vision of what is possible. They inspire people to be better than they already are and help them identify with what Lincoln called “the angels of their better nature.”  This was the power of Martin Luther King’s “I have a dream” speech. The creative power of lighted, inspired words can sound a certain inner note that people recognize and respond to.  This, then, creates dramatic social change. Like King, visionary leaders have the ability to sense the deeper spiritual needs of the followers and link their current demands to this deeper, often unspoken, need for purpose and meaning.
Visionary leaders often have the ability to see higher spiritual forces at work behind the scenes of events, and they align with the vision of these redemptive forces.  Both George Washington and Winston Churchill spoke about the help they received from a “guiding hand.”  Churchill said, “...we have a guardian because we serve a great cause, and we shall have that guardian as long as we serve that cause faithfully.”  Mahatma Gandhi called it “The still voice”.
4.         Leadership: Awakening the Sleeping Giant.
Globalization has ushered in an era of competition and impersonal existence with emphasis exclusively on task and results. Persons and their uniqueness have become things of the past. Survival of the fittest has come to stay. Success at any cost seems to have become the maxim. Competencies and talents often remain buried in this world of cut throat competition. And yet when institutions and organizations are ready to embark on a journey of inspiring, motivating, leading and mentoring their protégés and employees, the result would be incomparable: Big dreams shall be ignited; sleeping giants shall be awakened.
4.1       The 5 P’s of Leadership: Passion, Persistence, People, Process (this includes Planning) and Profit.
One has to keep in mind the 5 P's of leadership: Passion, Persistence, People, Process (this includes Planning) and Profit.  A visionary leader will ignite the big dream with passion and perseverance.  People would always be on the focus and will strategically plan out the process and create a win-win situation where all the stakeholders will reap the profit of the envisioned change and paradigm shift.  The leader is Passionate about what he has envisioned.  Mahatma Gandhi envisioned the freedom of the Country and he was passionate about it.  Despite the set backs, divergent views on the means of securing independence he persisted in his method of non-violence and Satyagraha.  He involved people and became a Mass-leader for all times.  He planned out events like Civil Disobedience Movement, Dandi Salt-March, Swadeshi movement, Charkha and the rest.  He showed the people the profit of such a movement – Freedom from the British through Non-violent means.
4.2       The 6 E’s of Leadership: Envision, Enable, Empower, Energize, Execute and Evaluate.
Leadership depends on having a unique vision, making strategic choices, finding the right tools and people to do the job, and designing and enabling an organization to get it done.  Leadership is about understanding people, and about getting people, pointing and acting in the same direction. The unique role of a leader is then to provide the energy and commitment to see this job through, and ensuring execution is perfect. Leadership is about listening, and making a real "connect" with others. It is a process.
We call this process the 6 E’s of Envision, Enable, Empower, Energize, Execute and Evaluate. The framework has been developed by studying historical Leaders.  The 6 E’s framework applies equally to Leadership in different cultural backgrounds – important to Leader’s of today’s’ multicultural Enterprises.
In each of the E's (Envision, Enable. Empower, Energize, Execute and Evaluate) we are working with two axes.  On the one hand, we are working with Operational parameters – the strategies, the tools, the measurements.  At the other side, we are dealing with Organizational and people issues. 
Step 1: Envision
Leadership starts with having a vision, then developing a plan to achieve it. It is based both on data assessment and intuition, hope and fear. It is a noble challenge. A vision of the future is the key to getting started as a Leader. Without one, go back to square one.
Envisioning starts with having a clear view of the external world.  It drives the formation of the mission of the Enterprise, and builds clear, mutual goals.  In day-to-day work, it is helpful to distinguish between verbal objectives (the mission), and numerical objectives (the goals).
A vision that is likely to come true has to take account of the culture of the Enterprise.  For example, a slow moving bureaucracy is not likely to succeed as a “New Economy” Enterprise without significant cultural change.  The Leader then has a choice – mold the vision and strategy to the capabilities and values of the culture – or change the culture to achieve a different future for the Enterprise. A decision either direction will have enormous consequences for the change program undertaken.
Step 2: Enable
The Envisioning step forces decisions on choices – strategies, in other wordsLeaders must then decide what methods or tools will be used to enable the objectives, and to encourage the right kind of action.
There are essentially two kinds of enabling mechanisms – both built on innovation. The first mechanisms (along what we defined as the “Operational” axis) include tools, technologies, and business methodologies. The second set of enabling mechanisms (on the “Organizational” axis) includes processes and structure. It also means ensuring the Enterprise has the right people and the right skill sets to get the job done. All these require building on the Enterprise’s culture and values.  This could mean the deliberate elimination of counterproductive values or structure - but there will always be a structure and a set of processes in place.
Step 3: Empower
Given a clear vision, strategy and enabling tool kit, the third step of the Leadership process is empowering people to achieve the goals. There is a “deal” between the Leader and his or her followers. The followers and the Leader have a contract, for success and failure, reward and sanction, on both sides. Both are given mutual freedom, yet held mutually accountable. Both are thus empowered3.
Effective empowerment provides the space to get the task completed, the space to innovate, and the feedback mechanism to both improve results and to motivate the organization.
Again, there are two sides to empowerment.  On the “Organizational” axis, the team needs to be given the training to get the job done.  This is self-evident. The empowerment must also bring rewards to all parties, and sanctions or challenges for improvement.
On the “Operational” axis, both Leaders and Followers need to be able to measure progress against the goals, in a transparent way, which also encourages dialog and continuous improvement.
We view this as another expression of the point made earlier that the mission of the Enterprise must take into account its values and its culture. A Leader must therefore work hard to understand how national culture affects the way people react – all constituencies, but especially employees and customers. That being said, bending to the local culture without thought to the Enterprise’s “culture in the making” will lead to inconsistency and chaos.  As ever, the Leader’s job is one of thoughtful balance. From personal experience, the most practical Leadership approach across a multi-cultural group is one of facilitation. 
Trust via empowerment.
The overall impact of empowerment is to build trust. There are many ways to do this, all of which are as applicable to networks as in any other context. A word of warning – trust is not something a group can just agree to have.  It is built over time4.
Step 4: Energize
So, the goal is clear, the plan is in place, and the troops are both motivated and armed.  Still, there is an essential ingredient missing. The Leadership role demands the skills of energizing the organization to act.  In fact, whilst we hope every member of a team "Energizes" others, one could argue that this Energizing step is a very personal one.  By contrast the previous three steps usually involve shared actions by the entire team.  For the members of the team, probably the maximum energy will result from the combination of winning (in the marketplace) and achieving a sense of personal success and satisfaction. The more energy the team generates, the more energy the Leader has – in a virtuous circle of reinforcement.
On the other, “Operational” axis, we see that continuous communication and course corrections are the key activities of the Leader.  This includes “walking the talk”, consistency, continuous communication with the team, personal persuasiveness and clarity.  The Leader is a kind of motor for the change – the moment he or she flags or shows a lack of resolve, the team will loose energy, and results will suffer.
One classic energizer involves expressing the vision and goals in a "story", which builds understanding and the desire for action in the followers. A great example of a "story" is John Kennedy’s "put a man on the moon and return him home safely by the end of the decade". This energized an entire nation, its military and its industries. He stuck to the script, and even after his death, the mission was accomplished.
To energize in the correct way one need to have “emotional maturity” and “emotional intelligence.” That is where Goleman’s work fits.  It is no use just having all of the Leadership theory in your head – you must have the maturity to be able to use it and energize others. There has been much written about Emotional Intelligence (developed by Daniel Goleman5, and it is an important concept. The concept includes self-awareness and impulse control, persistence, zeal and self-motivation, empathy, and social deftness. All these attributes are fundamental to excellent, personal Leadership skills.  We believe that emotional intelligence fits inside the energizing role of a Leader, rather than as a separate focus. We are helped to this conclusion by the many studies that demonstrate that successful Leaders have had a varied and challenging career.  This puts them through their “Leadership training paces” at each stage, en route to becoming a world class Leader. By contrast, individuals who have not had the opportunity to build long-term programs, or who have spent all of their time in focus area, tend not to make the best Leaders.  This breadth of experience, and the challenges associated with such a career, not only serves to broaden the Leader’s skill base, but also help his or her emotional development. 
Step 5: Execute
Execution applies at every stage of the Leadership process.  It takes courage to translate the vision into reality by implementing the decisions made.  One may have to take hard decisions and ensure that the dream is translated and becomes a reality.  Many a time good plans and innovative projects are not executed for lack of courage or due to procrastination. 
Step 6: Evaluate
The envisioned change has to be internalized and institutionalized. For this constant evaluation based on a feed back from the stakeholders is necessary. A critical activity of the Leader is also to provide feedback on progress, and to “course correct” as needed. There will be many mid-course corrections, to reach the goals whilst taking account of new information, roadblocks, issues and plain mistakes along the way.
5.         Conclusion:
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams. Leaders make things happen. A visionary leader stands for enhancing and sustaining quality, empowering people and ushering in the required paradigm shift to redefine the vision and mission of the institution and meet the challenges of the times. Institutions flourish or perish depending largely on the leadership qualities of the persons at the helm of affairs, six Sigma effect of change can be brought about by transformational leadership which would make the team explore the latent potentials and produce the required synergy to sustain the envisioned change.
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References:
2.Filicetti, John (August 20, 2007). "Project Management Dictionary". PM Hut. http://www.pmhut.com/pmo-and-project-management-dictionary. Retrieved 16th of  November 2009. 
3. A very practical approach to Empowerment is in McLagan, Patricia & Nel, Christo 1995. “The Age of Participation”, Berrett-Koehler, San Francisco.
4. A clear and practical handbook on the subject of building trust is Shaw, Robert Bruce 1997. “Trust in the Balance”, Jossey-Bass, San Francisco.
5. The "LeaderValues" logo is a UK Registered Trademark and the "4E's.